常見問題集

Below are some of the most frequently asked questions about our offerings for our 360º Service Portfolio. If you do not find any answer to your question, please contact here.

| Start-up | Maintenance | Support | Improvement | Monitoring |

Start-up

Installation

If there are already people onsite who can do the job, why use Alfa Laval staff?

• As every installation site is different, the experience of Alfa Laval staff will ensure proper fast and professional installation, including practicalities for maintenance access later on.
• The Alfa Laval staff can do on site recommendations on pre-post process set up, placing sample valves etc
• The Alfa Laval Staff can prepare for the commissioning ensuring that the total installation time will be as short as possible.

Installation Supervision

If there are already people onsite who can do the job, why use Alfa Laval staff?

• As every installation site is different, the experience of Alfa Laval staff will ensure proper fast and professional installation, including practicalities for maintenance access later on.
• The Alfa Laval staff can do on site recommendations on pre-post process set up, placing sample valves etc
• The Alfa Laval Staff can prepare for the commissioning ensuring that the total installation time will be as short as possible.

Commissioning

Subcontractors will install the equipment, why is Alfa Laval needed to perform the commissioning?

• Alfa Laval experts will take over from the installers to make sure the equipment is installed and working as intended
• Installation does not cover the critical commissioning stage where it is confirmed that the equipment is working as planned

 Commissioning Supervision

Subcontractors will install the equipment, why is Alfa Laval needed to perform the commissioning?

• Alfa Laval experts will take over from the installers to make sure the equipment is installed and working as intended
• Installation does not cover the critical commissioning stage where it is confirmed that the equipment is working as planned

Maintenance

Cleaning Services

Where is reconditioning performed?

• Reconditioning is performed in an Alfa Laval or authorized by Alfa Laval Service Center
• Alfa Laval can perform Cleaning Services and Re-gasketing services on site, but a full Reconditioning will only be performed at a Service Center.

Exchange

How long does it take to conduct a service?

• Service time depends on the type of equipment (size), age, how many hours it has run and its current condition
• The local Alfa Laval Service Office can provide a detailed breakdown of a planned service

What happens if you wait until equipment breaks down rather than fixing it before?

• Naturally, Alfa Laval recommends to prevent failure by following a planned maintenance schedule
• Such a schedule pays off in terms of both equipment lifetime and production efficiency and last but not least safety
• However, Alfa Laval offers comprehensive Repair Services in the event of breakdown

Can Alfa Laval suggest how to minimize downtime and lost production during maintenance?

• If downtime is critical to the operation, Alfa Laval recommends the customer to use standby units during maintenance
• In the unfortunate circumstance that the equipment brakes down, Alfa Laval can provide Troubleshooting as well as Repair. Since this is a more expensive solution, Alfa Laval always recommends to follow the suggested maintenance schedule for the equipment and only use original spare parts

Preventive Maintenance 

How long does it take to conduct a service?

• Service time depends on the type of equipment (size), age, how many hours it has run and its current condition
• The local Alfa Laval Service Office can provide a detailed breakdown of a planned service

What happens if you wait until equipment breaks down rather than fixing it before?

• Naturally, Alfa Laval recommends to prevent failure by following a planned maintenance schedule
• Such a schedule pays off in terms of both equipment lifetime and production efficiency and last but not least safety
• However, Alfa Laval offers comprehensive Repair Services in the event of breakdown

Can Alfa Laval suggest how to minimize downtime and lost production during maintenance?

• If downtime is critical to the operation, Alfa Laval recommends the customer to use standby units during maintenance
• In the unfortunate circumstance that the equipment brakes down, Alfa Laval can provide Troubleshooting as well as Repair. Since this is a more expensive solution, Alfa Laval always recommends to follow the suggested maintenance schedule for the equipment and only use original spare parts

Reconditioning

Where is reconditioning performed?

• Reconditioning is performed in an Alfa Laval or authorized by Alfa Laval Service Center
• Alfa Laval can perform Cleaning Services and Re-gasketing services on site, but a full Reconditioning will only be performed at a Service Center.

Repair

How long does it take to conduct a service?

• Service time depends on the type of equipment (size), age, how many hours it has run and its current condition
• The local Alfa Laval Service Office can provide a detailed breakdown of a planned service

What happens if you wait until equipment breaks down rather than fixing it before?

• Naturally, Alfa Laval recommends to prevent failure by following a planned maintenance schedule
• Such a schedule pays off in terms of both equipment lifetime and production efficiency and last but not least safety 
• However, Alfa Laval offers comprehensive Repair Services in the event of breakdown

Can Alfa Laval suggest how to minimize downtime and lost production during maintenance?

• If downtime is critical to the operation, Alfa Laval recommends the customer to use standby units during maintenance
• In the unfortunate circumstance that the equipment brakes down, Alfa Laval can provide Troubleshooting as well as Repair. Since this is a more expensive solution, Alfa Laval always recommends to follow the suggested maintenance schedule for the equipment and only use original spare parts. 

Service Kits

Where are Alfa Laval distribution centres located? Alfa Laval has eight major distribution centres:

• Alfa Laval has a global coverage of spare parts with distribution centers located around the world. To mention some, Alfa Laval has spare part centers in China, Singapore, India, Sweden and the US.
• Minor stock are also kept at some Alfa Laval sales companies.

Which parts are kept in stock?

• High consumption parts, critical parts,new parts, some very old parts (dating back to the early 1900s) are always kept in stock
• To meet customer needs, Alfa Laval continuously reviews which parts to stock based on the Alfa Laval product range

Will Alfa Laval stock specialized products?

• For a small fee, special spare parts can be kept exclusively for a customer through Alfa Laval Exclusive Stock program

My equipment is brand new on the market, will Alfa Laval have spares for it?

• Yes, Alfa Laval will ensure that all spare parts needed for production are available

How should I store rubber parts, such as gaskets and o-rings?

• Generally speaking, storage of rubber parts should be avoided because rubber parts age while in storage.

However, when it is necessary to store rubber parts, there are ways to slow the aging process:

• Maintain the temperature in the storage room between > -10°C and < 20°C
• Store in a dark room and avoid ultraviolet light
• Do not keep ozone-producing equipment near or in the storage room
• Do not store organic solvents, acids, odour-producing products, etc. in the storage room
• Do not store rubber parts near radiator
• Cover or keep the rubber parts in bags or boxes to reduce air circulation since exposure to air facilitates the aging process
• Store the rubber parts flat, tangle free and free from tension
• Store similar rubber parts of different material separately

Service Tools

Where are Alfa Laval distribution centres located? Alfa Laval has eight major distribution centres:

• Alfa Laval has a global coverage of spare parts with distribution centers located around the world. To mention some, Alfa Laval has spare part centers in China, Singapore, India, Sweden and the US.
• Minor stock are also kept at some Alfa Laval sales companies.

Which parts are kept in stock?

• High consumption parts, critical parts,new parts, some very old parts (dating back to the early 1900s) are always kept in stock
• To meet customer needs, Alfa Laval continuously reviews which parts to stock based on the Alfa Laval product range

Will Alfa Laval stock specialized products?

• For a small fee, special spare parts can be kept exclusively

  for a customer through Alfa Laval Exclusive Stock program

My equipment is brand new on the market, will Alfa Laval have spares for it?

• Yes, Alfa Laval will ensure that all spare parts needed for production are available

How should I store rubber parts, such as gaskets and o-rings?

• Generally speaking, storage of rubber parts should be avoided because rubber parts age while in storage.

However, when it is necessary to store rubber parts, there are ways to slow the aging process:

• Maintain the temperature in the storage room between > -10°C and < 20°C
• Store in a dark room and avoid ultraviolet light
• Do not keep ozone-producing equipment near or in the storage room
• Do not store organic solvents, acids, odour-producing products, etc. in the storage room
• Do not store rubber parts near radiator
• Cover or keep the rubber parts in bags or boxes to reduce air circulation since exposure to air facilitates the aging process
• Store the rubber parts flat, tangle free and free from tension
• Store similar rubber parts of different material separately

Spare Parts

Where are Alfa Laval distribution centres located? Alfa Laval has eight major distribution centres:

• Alfa Laval has a global coverage of spare parts with distribution centers located around the world. To mention some, Alfa Laval has spare part centers in China, Singapore, India, Sweden and the US.
• Minor stock are also kept at some Alfa Laval sales companies.

Which parts are kept in stock?

• High consumption parts, critical parts,new parts, some very old parts (dating back to the early 1900s) are always kept in stock
• To meet customer needs, Alfa Laval continuously reviews which parts to stock based on the Alfa Laval product range

Will Alfa Laval stock specialized products?

• For a small fee, special spare parts can be kept exclusively

  for a customer through Alfa Laval Exclusive Stock program

My equipment is brand new on the market, will Alfa Laval have spares for it?

• Yes, Alfa Laval will ensure that all spare parts needed for production are available

How should I store rubber parts, such as gaskets and o-rings?

• Generally speaking, storage of rubber parts should be avoided because rubber parts age while in storage.

However, when it is necessary to store rubber parts, there are ways to slow the aging process:

• Maintain the temperature in the storage room between > -10°C and < 20°C
• Store in a dark room and avoid ultraviolet light
• Do not keep ozone-producing equipment near or in the storage room
• Do not store organic solvents, acids, odour-producing products, etc. in the storage room
• Do not store rubber parts near radiator
• Cover or keep the rubber parts in bags or boxes to reduce air circulation since exposure to air facilitates the aging process
• Store the rubber parts flat, tangle free and free from tension
• Store similar rubber parts of different material separately

Support

Exclusive Stock

Who will conduct the training onsite?

• Experienced Alfa Laval service engineers will perform training on-site

Will the operator be certified after the training?

• All participants will received a diploma of participation following training, but certification of operator competence is the responsibility of site management

Technical Documentation

Who will conduct the training onsite?

• Experienced Alfa Laval service engineers will perform training on-site

Will the operator be certified after the training?

• All participants will received a diploma of participation following training, but certification of operator competence is the responsibility of site management

Telephone Support

Who will conduct the training onsite?

• Experienced Alfa Laval service engineers will perform training on-site

Will the operator be certified after the training?

• All participants will received a diploma of participation following training, but certification of operator competence is the responsibility of site management

Training

Who will conduct the training onsite?

• Experienced Alfa Laval service engineers will perform training on-site

Will the operator be certified after the training?

• All participants will received a diploma of participation following training, but certification of operator competence is the responsibility of site management

Troubleshooting

How can an Alfa Laval troubleshooter be contacted?

• If you are in need of an Alfa Laval troubleshooter, please contact your nearest Alfa Laval office

How fast can the troubleshooter be onsite?

• Alfa Laval troubleshooters work 365 days-per-year and 24 hours-per-day. The nearest troubleshooter is always found – depending on the issue and urgency – and sent to the site as soon as possible.

Improvement 

Equipment Upgrades

What upgrades can be applied?

• Alfa Laval representatives can guide customers through a number of predefined upgrade products

Can Alfa Laval improve every separation process?

• Yes, even if a packaged product is not available, Alfa Laval can often create a custom solution

Redesign

What upgrades can be applied?

• Alfa Laval representatives can guide customers through a number of predefined upgrade products

Can Alfa Laval improve every separation process?

• Yes, even if a packaged product is not available, Alfa Laval can often create a custom solution 

Replacement and Retrofit

What upgrades can be applied?

• Alfa Laval representatives can guide customers through a number of predefined upgrade products

Can Alfa Laval improve every separation process?

• Yes, even if a packaged product is not available, Alfa Laval can often create a custom solution

 

Monitoring

Condition Audit

Which equipment benefits from an Alfa Laval Performance Audit?

• All equipment benefit from inspections and audits. Alfa Laval can provide a full Performance Audit for Alfa Laval decanters, Alfa Laval plate heat exchangers and non Alfa Laval plate heat exchangers

Can this service be included in an Alfa Laval Performance Agreement?

• Yes, Alfa Laval Performance Audits is a service that fits very well within an Alfa Laval Performance Agreement

How can the equipment uptime be increased?

• Knowing the performance of equipment is crucial when making decisions about upgrades, maintenance, and production rate
• By eliminate unplanned stops and unnecessary maintenance. This will not only increase uptime but also reduce costs

Condition Monitoring

Which equipment benefits from an Alfa Laval Performance Audit?

• All equipment benefit from inspections and audits. Alfa Laval can provide a full Performance Audit for Alfa Laval decanters, Alfa Laval plate heat exchangers and non Alfa Laval plate heat exchangers

Can this service be included in an Alfa Laval Performance Agreement?

• Yes, Alfa Laval Performance Audits is a service that fits very well within an Alfa Laval Performance Agreement

How can the equipment uptime be increased?

• Knowing the performance of equipment is crucial when making decisions about upgrades, maintenance, and production rate
• By eliminate unplanned stops and unnecessary maintenance. This will not only increase uptime but also reduce costs

Performance Audit

Which equipment benefits from an Alfa Laval Performance Audit?

• All equipment benefit from inspections and audits. Alfa Laval can provide a full Performance Audit for Alfa Laval decanters, Alfa Laval plate heat exchangers and non Alfa Laval plate heat exchangers

Can this service be included in an Alfa Laval Performance Agreement?

• Yes, Alfa Laval Performance Audits is a service that fits very well within an Alfa Laval Performance Agreement

How can the equipment uptime be increased?

• Knowing the performance of equipment is crucial when making decisions about upgrades, maintenance, and production rate
• By eliminate unplanned stops and unnecessary maintenance. This will not only increase uptime but also reduce costs